RETURN POLICY
Our Commitment
to Your Satisfaction
At VELIXIE, we stand behind the quality of our towels. If you receive a product that does not meet the agreed specifications or arrives in damaged condition, we are here to help with a clear and fair return process.
RETURN ELIGIBILITY
When Returns Are Accepted
We accept returns or replacements in the following cases:
Damaged Products
If your order arrives damaged during shipping.
Incorrect Items
If you receive items different from your confirmed order.
Manufacturing Defects
If there is a verified manufacturing defect in the product.
Not as Specified
If the product does not meet the agreed specifications.
RETURN PROCESS
Simple and Hassle-Free
To request a return or replacement, please follow these steps:
01
Contact us within 7 days of receiving your order with details and photos (if applicable).
02
Our team will review your request and provide guidance on the next steps.
03
Once approved, we will arrange the return or replacement as per the agreed terms.
IMPORTANT INFORMATION
Please Note
Custom Orders
Customized or private label orders are not eligible for return unless there is a manufacturing defect or error from our side.
Return Condition
Products must be unused, in original packaging, and in the same condition as received.
Shipping Costs
In case of our error or defective products, we will arrange and cover the return shipping. For other cases, shipping costs may be discussed based on the situation.
